This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Vacancy

We have a vacancy for the following post:

Reception/Administrator

12 month contract (Maternity cover)  21.5 hours per week

Please contact the surgery for further information.

*****

FLU CLINICS

 Free Flu Vaccinations are available: 

SATURDAY 7th OCTOBER 2017 - 9.00am - 12.30pm

 

MONDAY 9th & MONDAY 16TH OCTOBER 2017 5.30pm - 8.00pm

 

 AVAILABLE FOR:

1. All patients over 65 years of age.

2. All pregnant women.

3. Patients with chronic (long term) chest and heart complaints, diabetes, liver and renal problems.

4. Patients with chronic neurological disease, such as Parkinsons disease or motor neurone disease.

5. Patients with a weakened immune system due to disease (such as HIV/AIDS) or treatment such as cancer.

6. People living in long stay residential care homes.

7. People who are in receipt of a carer's allowance or those who are the main carer of an elderly or disabled person.

8. People who are morbidly obese (defined as BMI of 40 or above).

 

NO APPOINTMENT NECESSARY.

*********

 

Prescription Ordering Process

 

The surgery now has more choices available when ordering your repeat prescriptions.

 

You can now use any of the following methods to order your medication.

 

Use a direct prescription ordering process where possible to obtain your medication in the shortest possible time:

 

  • Ring the dedicated Prescription Ordering Centre:  
  •    01453 519219

 

  • Nominate a pharmacy for Electronic Transfer of your prescription.  
  • Please be aware that some medicines, for example controlled drugs, cannot be transferred electronically at the moment and so a paper prescription has to be generated.

Under normal circumstances your prescription will be available within 2 to 3 working days.

 

Check with you local pharmacy how long it takes to get your medication ready after they receive the prescription.

*****

 

The surgery has experienced a significant intrusion of its phone lines.

Please accept our apologies and use the number 01453 540066 to contact Cam Surgery.  

 *****

 

                                  CQC Inspection Results - February 2016

The Care Quality Commission (CQC), which is an independent regulator of health and adult social care in England, has completed its inspection of the Cam & Uley Family Practice. These inspections are used to make sure that health services provide people with safe, effective, compassionate and high-quality care. 

The Cam & Uley Family Practice report is now available on the http://www.cqc.org.uk/location/1-586168808

Complaints

Our aim is to provide the highest level of care for all our patients. We are always willing to hear if there is any way that you think that we can improve the service we provide.

Making a complaint:

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problem cannot be resolved in this way and you wish to make a formal complaint, please do so in writing as soon as possible after the event, giving as much detail as possible to help us establish what happened.

A complaint must be made within 6 months of the date of the occurrence leading to complaint or within 12 months if there are valid reasons for the delay.

Formal complaints should be made in writing and addressed to the:

PracticeManager                                                                                                                                                      Cam & Uley Family Practice                                                                                                                 Fairmead                                                                                                                                                Cam                                                                                                                                                     Glos, GL11 5NE

What we do next:

Our procedure is designed so that we may settle any complaints as quickly as possible.

We will acknowledge receipt of a complaint within 3 working days and a full response given within 10 working days. If the matter is likely to take longer then we will keep you informed as to the progress.

When looking at a acomplaint we shall aim to:

• Find out what happened and why.

• Make it possible for you to discuss the problem with those concerned, if you wish to do so.

• Make sure you receive an apology, if appropriate.

• Amend protocols if necessary to ensure the problem doesn't happen again.

At the end of the investigation a full written response will be sent to you.

Complaining on behalf of someone else:

Please note that we adhere to the strict the rules of medical confidentiality. If you wish to complain on behalf of someone else, we require written consent from the patient concerned that they are unhappy with their treatment and someone else can deal with the comlpaint.

Please ask at reception for a Third Party Complaint Form, which the patient can sign.

Where a patient is incapable of providing consent due to illness,accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your letter.

Please note that we are unable to discuss any issue relating to someone else without their express prmission, which must be made in writing, unless the above circumstances apply. You may also find that if you are complaining on behalf of a child who is capable of making their own complaint, we expect that child to contact us themselves.

 What you can do next:

We trust  that if you have a problem, you will use our Cam and Uley Complaints Procedure.

If you are dissatisfied with the outcome:

You have the right to approach the Parliamentary & health Service Ombudsman.

Their contact details are:                                                                                                                             PHSO 

30 Millbank

London SW1P 4QP

Tel: 03450154033

www.ombudsman.org.uk

You could also approach:

Healthwatch - www.healthwatch.co.uk

PALS- Patient Advice and Liasion Service - www.gloucestershireccg.nhs.uk

IHCA - Independant Health Complaints Advocacy - www.seap.org.uk

NHS England - email - england.contactus@nhs.net

                                                                                                                                                                                                                                              

                                                                                                                          



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website