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Coronavirus (covid-19) Updated 2.7.2020

The Front Doors at both the Cam Surgery and Uley Surgery are now locked. All appointments are now phone appointments and patients are screened.

If you DO have an appointment, this will be at the CAM surgery and you will need to follow this procedure:

*On arrival at the surgery please use the intercom to the left of the main entrance doors.

*When the intercom is answered speak to the staff member who will advise the clinician you have arrived.

* Please then step back behind the yellow line to allow others to use the intercom and enter & exit the building.

*The clinician will greet you at the door wearing their full PPE.

*You will be asked to wash your hands and wear a mask for the appointment.

We have implemented these procedures to ensure the safety of our patients and our staff.

To book a telephone appointment or speak to reception please call 01453 540066 or 01453 860459 and choose option 1.

Please DO NOT  come to the surgery with a query, to ask advice or to make an appointment as you will not be allowed to enter and we cannot deal with queries through the intercom system.

All Appointments are by TELEPHONE and VIDEO CONSULTATION and TELEPHONE TRIAGE ONLY basis until further notice.


For ordering your Repeat Medication, Please call the dedicated Prescription

Ordering Line on: 0300 421 1215.


Make sure you have nominated a pharmacy for your Electronic Prescriptions.

See Latest news for more detail


Can't make it? Call to cancel

Don't be a #noshow

Cam and Uley Family Practice

 DNA – Did Not Attend Policy

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it. Wasted appointments are a huge problem throughout the NHS. The issue of DNAs is a continued frustration both for patients waiting to get an appointment and for those working in the Practice as well as a waste of resources.

Cam and Uley Family Practice in an attempt to try to improve and rectify the problem has therefore agreed the following policy.

If you cannot attend or no longer need an appointment please ring us in advance. Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked. In such cases, the Practice will take into account the reason given by patients. Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other patients in need.

The appointment system is monitored weekly to search for patients who have not attended appointments booked with GPs, Practice Nurses or HCAs.

Notifying the Practice:


    • Patients must notify the Practice as soon as possible should they need to cancel by ringing our reception team on 01453 540066 or 01453 860459 or via Systmonline.

    •  If an emergency situation means a patient cannot attend their appointment, they must ring as early as possible on that day. This appointment can then be offered to another patient.

    • Failing to Attend Without Prior Notification:

    • When a patient fails to attend an appointment with a healthcare professional a note of the date and time is made in their electronic medical record and they are automatically sent a text message via TPP. In the event of a patient not having a mobile phone a letter will be sent. This will be sent to the patient by the DNA Administrator.

    •  If the patient fails to attend a further appointment following receipt of the first text or letter, the Administrator will write to the patient with a warning that future failure to attend appointments without prior notification could lead to their removal from the Practice list.

    •  When a patient fails to attend 3 appointments within a 12 month period, the Practice Manager will write to the patient, reminding them of the importance of cancelling unwanted appointments and detailing the consequence of not cancelling. This letter will also explain to the patient, that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list. 

    • Where a 4th DNA occurs within a 12 month period, the Practice will review the individual case along with a Senior GP. They will consider whether consistent failure to adhere to Cam and Uley Family Practice policy constitutes a breakdown between the patient and the GP. Where the GP Practice has given clear instruction on policy and service provision and the patient has chosen to disregard this on several occasions in spite of due warning then a removal letter will be sent by the Practice Manager.


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